● Knowledge base · For athletes
Athlete help center
How-to guides, troubleshooting, and platform reference for athletes and creators. Looking for brand-side help? Go to the brand help center.
14 articles
- Getting started as an athleteRedeem your invite, create your account through Clerk, then browse and apply right away. Only payout setup needs verification, and that comes later.
- Completing your profileFill out your profile so brands can see who you are. A complete profile gives a brand more to say yes to.
- Identity verificationIdentity verification runs once through Stripe Connect, only when you set up your first payout. Harmonia never sees your SSN or bank details.
- Applying to programsBrowse the catalog, apply with the terms in writing, and see what happens after a brand approves you.
- Creating your tracking linkYou get one tracking link per brand. It credits every sale it sends, with no discount code for anyone to enter.
- QR codes for your linkEvery tracking link has a QR code you can download for print and in-person use. A scan credits a sale the same way a click does.
- Anchor tags and deep linksPoint your one tracking link per program at a specific page, like a product or a collection. The ?ref= attribution stays attached, so the sale is still credited to you.
- How you get paidPaid daily through Stripe Connect once your brand's invoice clears, with a $25 minimum and a December 15 year-end payout.
- Taxes and your 1099If you clear the IRS threshold, Stripe issues your 1099-NEC automatically at year-end. No separate W-9, nothing to file to receive it.
- Raising a disputeIf a sale you drove was not credited, or a reversal looks wrong, ask us to review it. We give a first answer within 5 business days and show the status on the earnings line.
- Troubleshooting your linkA sale that did not track usually has one of four plain reasons. Here is how to spot which, fix link and sign-in issues, and when to open a dispute.
- Your getting-paid timelineYour payout timeline, step by step: a sale is credited, your balance clears the refund window, the brand's invoice clears, then you're paid daily through Stripe, $25 minimum.
- Understanding your earningsYour earnings are rolled up per brand: which brand, how much, and when paid. You keep the full commission the brand sets; the 20% platform fee is billed to the brand.
- Why did my commission reverse?If a sale you drove was refunded inside the refund window, the commission reverses for the refunded portion only. Partial refunds reverse proportionally.